Let's unjam the mailroom.
Try the matching fix below. If the issue continues in a TestFlight build, send beta feedback with the shift number and a screenshot so Zaxsky Lab can reproduce it.
Purchase missing?
Open the game's Settings screen and choose Restore Purchases using the same Apple Account. Permanent purchases restore there. A Rescue Satchel is delivered once Apple marks its payment complete; an approval-pending purchase arrives automatically after approval. Keep the game installed so its local delivery record remains available.
Reward unavailable?
Reward videos depend on network access, regional consent, and ad availability. Check your connection and privacy choice, wait a moment, then try again. A rewarded video is never required to continue the normal campaign.
Cargo does not respond?
Tap once and wait for the card to reveal or move. If one card remains unresponsive, capture the whole board before leaving the shift and include the shift number, selected courier, and iOS version in your feedback.
Progress or hearts look wrong?
Return to the campaign map and reopen the shift. If the value remains wrong, do not delete the app: local campaign progress may be removed with it. Send a screenshot from the campaign screen instead.
Need to report an unfair level?
Include the shift number, the objective shown in the compact feedback ribbon, the tray contents, and whether Undo, Reroll, Scan, or a continue was used. That information makes balancing reports much more useful.